The ********************* confirmed that, on December 16, 2020, the customer cashed this check, # *****, for $45.85.Īll the documents mentioned in this response and the refund check were mailed to the same address. In **, notices are only required to be mailed before a 25% (or more) rate increase the account shows that three notices were mailed (newest to oldest):Īlso, the initial plan that the customer accepted included the promotion of receiving a 5% Cash Back refund check after the first 12 months and if the account was in good standing. The plan that the customer accepted was a plan not subject to renewal notices, but as listed in the Terms of Service, mailed shortly after enrolling, after the initial plan ended, the account continued to a month-to-month variable rate since it was not renewed. When the customer agreed to have ********************** as her electric supplier, on October 1, 2019, and was asked for an email address, she replied no email, thank you however, as the customer correctly stated, *********************** ** customers receive notices by mail. However, Clearview will mail the customer a $182.70 refund as notices were not generated before the account received a rate of $0.0929 (effective Feb 25, 2022) or before the account received a rate of $0.1999 (effective August 28, 2022).įirst, Clearview would like to extend its appreciation for the customers patience, awaiting a response to her details. In September 2022, as required in IL for 20% (or more) increases, Clearview mailed the customer a rate change notice, to advise that the account will begin to bill at $0.2859 (this is the same rate the account billed at from May 2023 to June 2023).As written notice was provided, Clearview does not find that the account is entitled to receive a refund for any period billed at $0.2859. The customer began contacting **********************, to request a refund, after the invoice generated for the May 2023 to June 2023 meter read.This period billed at the month-to-month variable rate of $0.2859/kWh. ![]() ![]() ![]() After this, as explained in the Terms of Service, the account has billed at *********************** month-to-month variable rate because the service was not renewed. The accounts original plan was a promotional variable rate guaranteed not to exceed $0.0579/kWh, plus a $9.99 monthly base fee, through the December 2020 meter read.
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